Friends Hospital finally offers to investigate; more than four years after the abuse took place...
I received an email today from Friends Hospital (Tue, May 26, 2009 at 8:40 AM). The following are the relevant excerpts:
... I am the Patient Representative at Friends Hospital and my job is to investigate all patient complaints. I became aware of your presence out front of the hospital recently and I have been wanting to speak with you to see if I could hear about your issue and see what I can do to investigate it. However, I have managed to miss you each time when I have walked out to the Boulevard. I came across your blog yesterday and the email address thus I am reaching out this way.
I’d like to invite you to come in and speak with me as soon as possible if that is agreeable with you. I take all complaints and concerns seriously and anytime there is an allegation of abuse, it is imperative that I look into it. Let me know and we can make arrangements.
Better late than never I suppose. I only hope this is not merely PR posturing but packs a substantive punch as well. Of course I intend to proceed in good faith and have high hopes of a fruitful investigation. I have not finished writing up my reply yet as I am still considering the best way to respond. I will post it on the blog as soon as it is emailed. Thanks everyone for checking!
Thanks especially to every individual who went out of their way to reach out to me with words of encouragement and support.